With 40 years of experience, thousands of installs, super fast turnaround times and the largest network of certified installers in the U.S., it’s our process and commitment to our customers that truly sets us apart. Transparent, honest and committed. That’s the Wiltek way.
A Little Video on the Buying Process
The Step-By-Step Buying Process:
Step 1: Research
The typical customer starts their journey online by browsing our website to learn about the benefits of Wiltek Home Elevators. Once you are ready to proceed and learn more, there are two easy ways to start this process.
Step 2a: Contact Wiltek
If you need additional information or prefer talking to a knowledgeable sales person, Wiltek has a simple form for you to fill out to receive a call from one of our team members. Hit the “Have Someone Contact Me” button, answer a few questions, and someone from our sales and support team will get back to you; typically in 24 hours or less!
Step 2b: Get an Instant Online Quote
If you already know what you want, click the “Free Instant Quote” button located throughout the website to get a custom quote on your very own home elevator, including estimated installation costs in your region. Its super fast and takes just a few minutes of your time to get the answers you need.
Step 3: Initial Consultation
Following your inquiry, you’ll get a call and an email from our pre-sales team to answer any questions that you have about price, products, or the Wiltek team.
Step 4: Formal Quote and Contract
When you’re ready to move forward with your order, a friendly member of our sales and support team will contact you. This conversation will help you figure out which Wiltek product is right for you and will walk you through the purchase and installation process. At the conclusion of this step, you’ll have a precise quote and all the details needed to proceed with your purchase.
Step 5: Review, Sign and Send Back Your Contract
Following the completion of Step 4, you’ll be sent a purchase contract to review with all the details of your order including your product, standard features, special features and upgrades, warranty period, total price and terms & conditions. In addition, we'll send you a packet of drawings and pictures describing all of the necessary requirements for your elevator shaft. That way, you always know exactly what to expect with your Wiltek Home Elevator purchase. Just sign and send back your agreement and this step is complete.
Step 6: Send Initial Deposit and Fabrication Begins
Along with your contract, you’ll need to submit a deposit to secure your purchase. Once your deposit is processed, the Wiltek team will begin to fabricate your home elevator unit.
Step 7: Pre-Installation Checklists
While your elevator is being built, the Wiltek production team will also send you a list of Pre-Installation Checklists and measurement forms. You, or your contractor, can utilize these forms to ensure that your elevator shaft is properly constructed and prepared for installation. Simply fill out each of the forms completely and return them to the Wiltek office. When we have received your completed forms, your custom elevator will typically arrive for installation in less than 30 days to your jobsite or home.
Step 8: Equipment Payment and Installation Scheduling
Utilizing the information provided in your Pre-Installation Forms, the Wiltek office willl prepare and send you an equipment invoice. Once the full payment for your product is made, our production team will get your installation scheduled with one of our Installation Professionals. All of Wiltek’s installers are certified professionals and work exclusively with our customers. Again, we typically complete the installation in less than 30 days from receiving your Pre-Installation Forms and complete payment, but that time may vary depending the installer, and whether it's an existing home or new construction.
Step 9: Your Elevator Installation
On your scheduled installation day, our certified installers will arrive at your home with all of your custom elevator equipment. They will work promptly and efficiently to get your new elevator installed. When they complete the installation, they will walk you through everything that you need to know about operating and maintaining your new Wiltek Home Elevator; happliy answering any questions that you might have as well. Once they finish answering all of your questions, you can give them your final payment for the installation costs, and they will be on their way.
Step 9: Celebrate and Enjoy
Congratulations, you're now the proud new owner of a Wiltek Home Elevator. Congratulations on achieving mobility, independence and peace of mind for you and your family.